We’ve Got a Challenge for You! See if You Can Find a Better Repair Shop Who Gives More Service and Value For Your Money Than We Do!
Try Our Exclusive Eleven-Step Repair Process
We want to change your mind about getting your auto repaired or serviced. We will guarantee that we are the very best auto service facility in the Penfield, NY area, and we want your business.
We start by actually listening to you. You know your car better than anyone, and so we want to hear it from you. After you tell us what you think is wrong, we’ll use all of the many years of experience to help narrow down the problem. Sometimes the problem is something entirely different, and often not nearly as expensive as you thought.
Here is the run-down on our 11-Step Process:
- Not only do we listen, but we write down what you say about your problem. We’ll detail all the symptoms as you describe.
- Once we identify the problem area, we will assign the most skilled technician for your particular need.
- We test drive your vehicle, and if you can stick around, we’ll take you along for the preliminary test drive so that you can point out exactly what you are experiencing.
- We look at your car as a whole system, not as a bunch of parts put together. This is called a “holistic” approach. We then use the Professional Auto Care Vehicle Inspection and will investigate 68 separate mechanical areas of your vehicle, then rank the problems for you.
- Before any repairs are done, we will have a phone consultation with you. Be sure to leave us as many ways of contacting you as possible, home, office, cell, fax, or e-mail.
- We always wait for approval before beginning on the repair, although sometimes we will try to save some time by ordering your parts prior to receiving the approval. We want to get your wheels back to you as soon as possible.
- When you OK the work, we’ll provide the final estimate and tell you when it will be cone.
- We will perform the necessary repair work and we intend to fix it right the first time.
- Once we’re done, we will test your care here with our electronic test equipment to ensure we’ve done this right.
- Another test drive will be done to check the road-worthiness of our repair. That’s our job, not yours.
- Once the job’s done, we’ll give you a call and let you know that it’s ready for you to pick it up.
We feel that we are the very best in the Penfield, NY area, and we mean it! See what others have to say about us at:
InsiderPages.com
CitySearch.com
MerchantCircle.com
P.S. As an added value to our service, we will call later to make sure that the repair has been completed to your satisfaction and that your car is performing well.
P.P.S. After all that, what more can we add? How about our exclusive 3 year, 36,000 mile warranty?
Welcome all Turner Brothers Auto Clients. We’re in a new facility, but we promise you the very same fantastic service. For ten years, Bob Britton has owned and operated Turner Brothers Auto Repair on 1411 Empire Blvd. Because he is committed to your satisfaction, he always maintains the very highest of quality standards. By rebuilding the business, he has turned Professional Auto Care into a thriving new business. We now welcome you to our new location in our new building. The same quality you came to expect at Turner Brothers is what you will find here.
Click here to make an appointment online or call us now at (585) 563-9849.
Ever since 1991, Bob Britton has really worked hard, providing the very best quality auto repair in Penfield, NY. He has a staff of experts who will help by running diagnostic checks on your vehicle. Penfield residents see us as the most dependable and expert Volkswagen and Audi team who also specializes in exhaust repair. This expertise will save you money, up to thousands of dollars because we know our business. Our Penfield customers recognize our excellent customer service, knowing that seeing to your every need is often more important than having the latest and greatest in terms of technology. We are diligent in our job and will take the necessary time to identify your auto problems. Routine maintenance has never been easier when done by our fast and accurate team of experts. Fairport, Pittsford, Penfield, and Rochester’s team at Professional Auto Care is the ideal Volkswagen/Audi auto repair shop. Be sure to explore our site at Penfieldauto.com for articles, coupons, and other on-line resources. You will soon discover for yourself that we’re the hardest working garage in the Penfield, NY area.